This information is available to you at any time in our merchant portal (https://rs2fs-eu-mp.bw-sp.com). There you can view credit card transactions live and conveniently download past statements as PDFs. Unfortunately, it is not possible to send it by post.

To increase the security of your data in the Beyond by RS2 merchant portal, we use two-factor authentication. This means that in addition to your password, you also need a security code to log in, which is regenerated every 30 seconds.

1. Install the authenticator app

Download an authenticator app on your smartphone. These apps are available for free from your App Store (iOS) or Google Play Store (Android).

Our recommendations: Google Authenticator, Microsoft Authenticator or Authy.

2. Start the setup in the merchant portal

Log in to the merchant portal as usual with your username and password. The system will now automatically prompt you to set up 2FA. You will be presented with a QR code on the screen.

3. QR-Code scannen

• Open the Authenticator app installed on your smartphone.
• Tap the plus (+) icon or the "Add Account" button.
• Select the "Scan QR Code" option.
• Hold your smartphone's camera in front of the screen and scan the QR code displayed in the portal.

4. Confirm connection

A new entry for our merchant portal will now appear in your app, showing a 6-digit number.

• Enter this 6-digit number in the merchant portal to confirm.
• Click on "Confirm" or "Complete Setup".

The next time you log in, simply enter the current code from the app after your password.

Important note: If you change your smartphone, please remember to deactivate 2FA in the portal beforehand or transfer the app to the new device so that you do not lose access to your account.

If you have not received any access data, please contact our support
(service-fs@rs2.com) by e-mail or use our hotline (+49 6102 7300 40). We will send you a new access immediately.

By default, all major debit and credit cards are accepted. Whether Girocards or special brands such as American Express are activated for you, please refer to your acceptance contract.

You can order new accessories through your sales partner. Please pay attention to the relevant technical specifications such as the correct dimensions for your specific terminal model.

Ask the customer to use a different card or payment method. For data protection reasons, we do not receive any information about why a bank refuses the payment (e.g. limit exceeded or wrong PIN).

If a cardholder objects to a payment, we will inform you by e-mail. You then have the opportunity to submit evidence (e.g. receipts) within a deadline to prove the legality of the payment.

For credit card transactions:

The fees for credit card transactions can be found in the statement that will be generated for you according to the selected payout method. You can call up your statements in the dealer portal or receive them by e-mail on request.

For Girocard transactions:

The fees for Girocard transactions can be found on your monthly terminal statement.

For credit card transactions:

It depends on the payout method you choose. As a rule, this is weekly or daily, with a delay of three booking days in each case.

In the case of weekly payouts, billing is always made on a Wednesday for the previous week from Monday to Sunday.

In the case of daily payouts, billing usually takes place with a delay of three booking days. Friday to Sunday are summarized.

Example of a daily payout with a delay of three booking days:

On a Monday, the payment transactions carried out by the merchant on the previous Wednesday are billed.

On a Tuesday, payment transactions carried out by the merchant on the previous Thursday are billed.

On a Wednesday, the payment transactions carried out by the merchant in the period from the previous Friday to Sunday are billed.

If no payment transactions have been submitted or booked by the merchant within a billing period and no further fees have been incurred, no billing will be issued.

If you have agreed on daily payment, Monday to Thursday will be billed three days after the day and Friday to Sunday together on the following Wednesday.

The credit will be credited to the bank details you have provided within the usual bank processing times.

For Girocard transactions:

The payment is usually made two to three days after the cash cut. You have to do the checkout cut manually at your terminal.

Use a slightly moistened (not wet!) Microfiber cloth. Do not use harsh cleaners or disinfectant sprays directly on the display or buttons to avoid damaging the sensors.

First, check your internet connection (Wi-Fi or LAN cable). Restart the device by briefly unplugging it from the power. If the problem persists, refer to the manual for a list of error codes or contact our technical support.

Please send your cancellation in writing to service-fs@rs2.com, stating your dealer number. Important: We need a signature from a person in your company who is authorized to sign.

A change of ownership must be notified to us in writing. Please send the relevant information and evidence by e-mail to: service-fs@rs2.com.

Please inform us in writing of any changes to your master data or bank details. Simply send an e-mail to: service-fs@rs2.com.

You have a terminal with activation for credit card transactions: As soon as the onboarding process is complete and you have received your terminal, the activation will take place. You will receive an e-mail from us as soon as credit card transactions can be accepted.

You have a terminal without activation for credit card transactions: This can be put into operation immediately after receipt.

Please send all required documents directly to your distributor. He coordinates the submission for you.

The card can be used wherever the respective card scheme is accepted, both online and in physical stores. Depending on the card product and configuration, certain transactions may be restricted. You can also define some restrictions yourself in the card application, for example limiting usage to specific countries.

Please block your card immediately via the app. If you notice transactions you do not recognize, contact customer support as soon as possible. You can also open a dispute for a transaction directly within the app.

A payment may be declined due to insufficient available balance, exceeded limits, merchant restrictions, or security checks. The specific reason is usually visible in the app.

Refunds are initiated by the merchant and credited back once processing is completed. If a transaction is incorrect or unauthorized, a dispute can be raised and reviewed according to card scheme rules.

We only collect and process data that is required for issuing and managing the card and for meeting legal and regulatory obligations. Data processing is carried out securely and in accordance with applicable data protection laws.

Customer support is available via the app or using the contact details listed on your invoice.

Natural persons can apply for a card as consumers, depending on the product. Information on available consumer products can be found on the respective product page. The application process is digital and the card is issued after successful approval.

Physical cards are typically delivered within a few business days. Activation is completed with the first transaction, which requires entering the card PIN. The PIN can be found in the mobile app.

Yes, depending on the product, consumers may have more than one card.

Business cards can be applied for by companies. As part of the application process, we collect company data and information on authorized representatives. After successful approval, cards can be issued to employees.

For business cards, company administrators can define spending limits per card, employee, or transaction and restrict certain merchants or transaction types.

Cash withdrawals are generally not enabled for business cards. Please contact your company's administrative team for details on the applicable settings.