Archives: FAQ

What types of cards (Visa, Mastercard, Girocard, AMEX) are accepted?

How do I order new accessories (e.g. receipt rolls)?

What do I do if a card is declined by the terminal?

What do I have to do in the event of a complaint (chargeback)?

How do I know what fees have been charged for which transaction?

When will the money be credited to my account?

How do I clean my terminal correctly?

My terminal shows an error message (e.g. “Connection failed”) – what can I do?

How can I cancel my contract?

How do I report a change of ownership?